Merchants reviewing AliDrop, AutoDS, DSers, Printful, Printify, Spocket (+4 more) reported order fulfillment failures (avg 2★). Below are 30 curated cases (from 31 in our sample) — selected for source reliability, non-redundant failure modes, and app diversity. Full review text and Shopify source link on each.
Merchants reviewing AliDrop, AutoDS, DSers, Printful, Printify, Spocket (+4 more) reported order fulfillment failures (avg 2★). Below are 30 curated cases (from 31 in our sample) — selected for source reliability, non-redundant failure modes, and app diversity. Full review text and Shopify source link on each.
[#1177042] DSers · 1★ — Order fulfillment failures (“I don't understand what the need was to upgrade the syst…”)
1★ merchant review (full text)
I don't understand what the need was to upgrade the system when everything was working perfectly fine! For no reason they decided to make changes and have created a mess! Suddenly, they have created new tabs for aliexpress and unmapped orders which creates more work because you can not place order from unmappped orders tab. As soon as you manually add a new supplier, it goes to a different tab and you need to place an order there! Seriously looking for an alternative now!
Source: DSers on Shopify App Store · shop: Coco & Dee · Australia · 5 months using the app · 1★ · September 14, 2023 · View original review
What went wrong: Orders were not processed or shipped on time, leaving the merchant exposed to buyer complaints.
[#2154485] Printify · 1★ — Order fulfillment failures (“UK store, just doest work at all, even you choose UK pro…”)
1★ merchant review (full text)
UK store, just doest work at all, even you choose UK providers. When I test to purchase a t-shirt, mug on checkout page, it just keep telling me "Your order cannot be shipped to the selected address. Review your address to ensure it's correct and try again, or select a different address."
Source: Printify on Shopify App Store · shop: Rolling Guitar · United Kingdom · 2 days using the app · 1★ · April 8, 2026 · View original review
What went wrong: Orders were not processed or shipped on time, leaving the merchant exposed to buyer complaints.
[#1417174] AutoDS · 2★ — Order fulfillment failures (“Unfortunatelly this app gave me errors always with the o…”)
2★ merchant review (full text)
Unfortunatelly this app gave me errors always with the only order I tried to do. The last was about wrong address, but the address was completelly right! 3 times different errors and one order made 26th of may yet not elaborated.
Source: AutoDS on Shopify App Store · shop: Paradea · Italy · 4 days using the app · 2★ · Edited June 4, 2024 · View original review
What went wrong: Orders were not processed or shipped on time, leaving the merchant exposed to buyer complaints.
[#2255012] Printify · 1★ — Order fulfillment failures (“I'm not getting any reason why my orders are being cance…”)
1★ merchant review (full text)
I'm not getting any reason why my orders are being cancelled. Nor is the order going to a different print provider when it's cancelled by one print provider.
Source: Printify on Shopify App Store · shop: G.O.A.T. Talk Tees · United States · About 1 year using the app · 1★ · June 21, 2026 · View original review
What went wrong: Orders were not processed or shipped on time, leaving the merchant exposed to buyer complaints.
[#2054518] Zendrop · 2★ — Order fulfillment failures (“Zendrop is a good app overall, but the product sourcing…”)
2★ merchant review (full text)
Zendrop is a good app overall, but the product sourcing process takes too long. When I submit a link for sourcing, it can take 2–4 days to get the product added. It would be much better if sourcing requests were processed faster, especially for users who want to test products quickly
Source: Zendrop on Shopify App Store · shop: Wahdat Store · United States · 30 days using the app · 2★ · Edited February 22, 2026 · View original review
What went wrong: Orders were not processed or shipped on time, leaving the merchant exposed to buyer complaints.
[#561567] Printful · 2★ — Order fulfillment failures (“wait times for products can be ridiculous if you order s…”)
2★ merchant review (full text)
wait times for products can be ridiculous if you order something from their US depo and you are based over seas or vice versa.
Source: Printful on Shopify App Store · shop: PoorRichKids · United Kingdom · 2 months using the app · 2★ · May 27, 2020 · View original review
What went wrong: Orders were not processed or shipped on time, leaving the merchant exposed to buyer complaints.
[#1836208] Zopi (Ali Orders) · 1★ — Order fulfillment failures (“Horrible...... DO NOT USE! The very first order was a me…”)
1★ merchant review (full text)
Horrible...... DO NOT USE! The very first order was a mess!!! We purchased the $39 plan all to be messed over by this app.
Source: Zopi (Ali Orders) on Shopify App Store · shop: Luna & Latte Boutique · United States · About 2 months using the app · 1★ · August 12, 2025 · View original review
What went wrong: Orders were not processed or shipped on time, leaving the merchant exposed to buyer complaints.
[#1693276] Zopi (Ali Orders) · 1★ — Order fulfillment failures (“Since I upgraded im only having problems with the order…”)
1★ merchant review (full text)
Since I upgraded im only having problems with the order fulfillment
Source: Zopi (Ali Orders) on Shopify App Store · shop: BALKANSHIELD · Switzerland · 3 months using the app · 1★ · March 15, 2025 · View original review
What went wrong: Orders were not processed or shipped on time, leaving the merchant exposed to buyer complaints.
[#2192010] Printify · 1★ — Order fulfillment failures (“Production process is too slow. I need faster. Not 2-5 d…”)
1★ merchant review (full text)
Production process is too slow. I need faster. Not 2-5 days.
Source: Printify on Shopify App Store · shop: OnlyDetailers · United States · About 1 year using the app · 1★ · May 6, 2026 · View original review
What went wrong: Orders were not processed or shipped on time, leaving the merchant exposed to buyer complaints.
[#2074453] Printify · 3★ — Order fulfillment failures (“Everything seems great until you realize that the words…”)
3★ merchant review (full text)
Everything seems great until you realize that the words “automatic” and “integration” only work one way. Scammers target new businesses because both Printify and Shopify allow gaps to exist for new sellers—and scammers know this very well. ONLY ORDERS ARE FILLED AUTOMATICALLY. CANCELLATIONS MUST BE DONE ON EACH PLATFORM SEPARATELY. Shopify tells you that since the order is unfulfilled and the stores are connected, both accounts will stay synchronized—and that is false. Do not fall into the massive gap they leave open.
Source: Printify on Shopify App Store · shop: SellerXlab · United States · 24 days using the app · 3★ · February 9, 2026 · View original review
What went wrong: Orders were not processed or shipped on time, leaving the merchant exposed to buyer complaints.
[#1133957] Spocket · 3★ — Order fulfillment failures (“The app is unfortunately not great. Several issues occur…”)
3★ merchant review (full text)
The app is unfortunately not great. Several issues occur at every step, from importing products to simply browsing their product library or paying for the orders: cache needs to be cleaned endless numbers of times, product library crashes often, only credit cards are accepted (not debit) and this is not said anywhere until you discover it at the checkout for the first order. Assistance takes days to solve the easiest issues, apart from the amazing Prinz who is always super quick and effective. Thank you Prinz!
Source: Spocket on Shopify App Store · shop: Ninja Toddler · Italy · 3 months using the app · 3★ · July 12, 2023 · View original review
What went wrong: Orders were not processed or shipped on time, leaving the merchant exposed to buyer complaints.
[#1131962] Trendsi · 2★ — Order fulfillment failures (“Probably will be leaving Trendsi. This is a dropshipping…”)
2★ merchant review (full text)
Probably will be leaving Trendsi. This is a dropshipping company using dropshipping to receive their items and with this process I can't give my customers what I promise. I take pride in servicing my customers in the time I promised them and Trendsi can't do this for my company.
Source: Trendsi on Shopify App Store · shop: Aprial's Thrift Boutique · United States · 5 months using the app · 2★ · July 8, 2023 · View original review
What went wrong: Orders were not processed or shipped on time, leaving the merchant exposed to buyer complaints.
[#1688769] Printful · 2★ — Order fulfillment failures (“I found this app to be quite difficult to navigate and n…”)
2★ merchant review (full text)
I found this app to be quite difficult to navigate and not user-friendly. The interface is confusing, and simple tasks like uploading designs or customizing products take more time than they should. It lacks clear instructions, making the process frustrating for new users.
Source: Printful on Shopify App Store · shop: TravelAdventureUSA · United States · About 1 year using the app · 2★ · March 9, 2025 · View original review
What went wrong: Orders were not processed or shipped on time, leaving the merchant exposed to buyer complaints.
[#1797401] Printful · 2★ — Order fulfillment failures (“The app is super buggy and extremely slow. Mockup are ge…”)
2★ merchant review (full text)
The app is super buggy and extremely slow. Mockup are generated with the wrong embroidery colors. No matter what I do they don't update. The process to create products and publish is time consuming. They introduce new products then quickly discontinue them.
Source: Printful on Shopify App Store · shop: NĒILL · United States · Over 2 years using the app · 2★ · July 12, 2025 · View original review
What went wrong: Orders were not processed or shipped on time, leaving the merchant exposed to buyer complaints.
[#2129187] AliDrop · 1★ — Order fulfillment failures (“Store full of garbage products with margins you could ne…”)
1★ merchant review (full text)
Store full of garbage products with margins you could never profit from and then a long and difficult cancellation process. avoid.
Source: AliDrop on Shopify App Store · shop: Studio Aanrecht · Netherlands · 12 minutes using the app · 1★ · March 20, 2026 · View original review
What went wrong: Orders were not processed or shipped on time, leaving the merchant exposed to buyer complaints.
[#1354928] Printful · 3★ — Order fulfillment failures (“The app works okay, however it requires me to manually r…”)
3★ merchant review (full text)
The app works okay, however it requires me to manually refresh the data in order for an order to be placed. If I miss that a customer ordered a printful item it never starts the order. If someone orders a printful item I would prefer it to automatically submit the order to printful and get production started.
Source: Printful on Shopify App Store · shop: RamRods Archery · United States · 10 months using the app · 3★ · March 25, 2024 · View original review
What went wrong: Orders were not processed or shipped on time, leaving the merchant exposed to buyer complaints.
[#1344503] AutoDS · 3★ — Order fulfillment failures (“Adding another star, almost entirely for Dorina, who has…”)
3★ merchant review (full text)
Adding another star, almost entirely for Dorina, who has helped me so much. Without her, I'd never be able to process a basic order. Thank you Dorina! -------------- Adding an extra star for Dorina, who has been extremely attentive and helpful.
Source: AutoDS on Shopify App Store · shop: Luscious Skin Care · United States · 5 months using the app · 3★ · Edited June 27, 2024 · View original review
What went wrong: Orders were not processed or shipped on time, leaving the merchant exposed to buyer complaints.
[#1886870] Printify · 3★ — Order fulfillment failures (“was not happy how the only order I had was received. The…”)
3★ merchant review (full text)
was not happy how the only order I had was received. The black sweater that was more of a off black and the print was looking faded like it had been washed several times before sending. I know my customer was not happy. I expected better.
Source: Printify on Shopify App Store · shop: LDP Consumer Partners LLC · United States · 3 months using the app · 3★ · September 21, 2025 · View original review
What went wrong: Orders were not processed or shipped on time, leaving the merchant exposed to buyer complaints.
[#1437190] Printful · 3★ — Order fulfillment failures (“I like the app and the product but trying to upload artw…”)
3★ merchant review (full text)
I like the app and the product but trying to upload artwork for products is very difficult and counterintuitive. I tried making a dad hat and using your mockups the whole process is very confusing and sent me in circles.
Source: Printful on Shopify App Store · shop: DaddyOShirts · United States · 3 months using the app · 3★ · June 14, 2024 · View original review
What went wrong: Orders were not processed or shipped on time, leaving the merchant exposed to buyer complaints.
[#1962770] Zopi (Ali Orders) · 2★ — Order fulfillment failures (“Could you please help me understand the process for my c…”)
2★ merchant review (full text)
Could you please help me understand the process for my customers in Canada? How will they receive the product at their address after placing an order?
Source: Zopi (Ali Orders) on Shopify App Store · shop: Soleco TI - DJ RABOR Store · Canada · 6 months using the app · 2★ · November 17, 2025 · View original review
What went wrong: Orders were not processed or shipped on time, leaving the merchant exposed to buyer complaints.
[#411629] Syncee · 2★ — Order fulfillment failures (“I don't like this one. I thought that it worked similar…”)
2★ merchant review (full text)
I don't like this one. I thought that it worked similar to Oberlo. i did get an order and will remove it when I figure out how to fulfil the item.
Source: Syncee on Shopify App Store · shop: Scarvesnthangs · United States · 23 days using the app · 2★ · June 5, 2019 · View original review
What went wrong: Orders were not processed or shipped on time, leaving the merchant exposed to buyer complaints.
[#1396294] Printful · 1★ — Order fulfillment failures (“Orders take too long to fulfill. I have my settings set…”)
1★ merchant review (full text)
Orders take too long to fulfill. I have my settings set on auto fulfill and can be days before fulfillment begins.
Source: Printful on Shopify App Store · shop: Boue · United States · 9 months using the app · 1★ · May 5, 2024 · View original review
What went wrong: Orders were not processed or shipped on time, leaving the merchant exposed to buyer complaints.
[#2125150] Printful · 1★ — Order fulfillment failures (“Very disappointing with this app I cannot put my credit…”)
1★ merchant review (full text)
Very disappointing with this app I cannot put my credit card information in order to start my business
Source: Printful on Shopify App Store · shop: EZ Clothing · United States · About 1 year using the app · 1★ · March 17, 2026 · View original review
What went wrong: Orders were not processed or shipped on time, leaving the merchant exposed to buyer complaints.
[#1983048] Zendrop · 1★ — Order fulfillment failures (“My client ordered on Nov 14th and stil hasnt received th…”)
1★ merchant review (full text)
My client ordered on Nov 14th and stil hasnt received the order.
Source: Zendrop on Shopify App Store · shop: Sinclaire · United States · 8 months using the app · 1★ · December 1, 2025 · View original review
What went wrong: Orders were not processed or shipped on time, leaving the merchant exposed to buyer complaints.
[#1592857] Zendrop · 1★ — Order fulfillment failures (“I cannot figure out how to use it, I figure out the proc…”)
1★ merchant review (full text)
I cannot figure out how to use it, I figure out the process
Source: Zendrop on Shopify App Store · shop: My Store · United States · 14 days using the app · 1★ · November 7, 2024 · View original review
What went wrong: Orders were not processed or shipped on time, leaving the merchant exposed to buyer complaints.
[#1388812] Printful · 3★ — Order fulfillment failures (“I love it overall, but not sure what happened to the pla…”)
3★ merchant review (full text)
I love it overall, but not sure what happened to the platform and Shopify. I am struggling to figure out how to get from Shopify to Printful, so I can make an order. What changed?
Source: Printful on Shopify App Store · shop: Ryan Cronin · United States · Almost 7 years using the app · 3★ · April 27, 2024 · View original review
What went wrong: Orders were not processed or shipped on time, leaving the merchant exposed to buyer complaints.
[#1733184] Printify · 3★ — Order fulfillment failures (“You guys are missing the boat, you have way more product…”)
3★ merchant review (full text)
You guys are missing the boat, you have way more products to offer but I sell mainly printful stuff simply because the design process so sooooooo much easier and user friendly.
Source: Printify on Shopify App Store · shop: LuckEleven · United States · 16 days using the app · 3★ · May 16, 2025 · View original review
What went wrong: Orders were not processed or shipped on time, leaving the merchant exposed to buyer complaints.
[#1098083] Spocket · 3★ — Order fulfillment failures (“Good so far, I don't have much experience with this yet…”)
3★ merchant review (full text)
Good so far, I don't have much experience with this yet but Spocket has definitely made it easier to learn and start this e-commerce process.
Source: Spocket on Shopify App Store · shop: Roome Collective · Canada · 2 minutes using the app · 3★ · Edited May 16, 2023 · View original review
What went wrong: Orders were not processed or shipped on time, leaving the merchant exposed to buyer complaints.
[#2192917] Printful · 2★ — Order fulfillment failures (“The embroidery process is not good. I think they need u…”)
2★ merchant review (full text)
The embroidery process is not good. I think they need updated equipment.
Source: Printful on Shopify App Store · shop: Gma B's eSTORE · United States · 3 months using the app · 2★ · Edited May 15, 2026 · View original review
What went wrong: Orders were not processed or shipped on time, leaving the merchant exposed to buyer complaints.
[#1502619] Printful · 3★ — Order fulfillment failures (“Ok APP, Glitchy at times and delayed with uploading to s…”)
3★ merchant review (full text)
Ok APP, Glitchy at times and delayed with uploading to store. no feedback in upload process.
Source: Printful on Shopify App Store · shop: Luck & Fine$$e · United States · Almost 2 years using the app · 3★ · August 18, 2024 · View original review
What went wrong: Orders were not processed or shipped on time, leaving the merchant exposed to buyer complaints.
Frequently asked questions
What do merchants say about order fulfillment failures with dropshipping agents on Shopify?
Orders auto-sync from Shopify into procurement with status visible in the merchant dashboard — we target same-day processing on business days; holiday backlog is communicated proactively rather than silently cancelling.
In our sample of 31 public reviews (≤3★, avg 2★) tagged “order fulfillment failures”, complaints appeared across apps including AliDrop, AutoDS, DSers, Printful, Printify.
These are real merchant experiences published on the Shopify App Store — not marketing copy.
Questions to ask before you commit:
• What is the cutoff time from Shopify order to procurement?
• Will I see a visible status timeline I can share with buyers?
• What happens when fulfillment is cancelled without notice?
Real example: DSers merchant — “I don't understand what the need was to upgrade the system when everything was working perfectly fine! For no reason they decided to make changes and have creat……” — what should sellers learn?
Failure mode: Orders were not processed or shipped on time, leaving the merchant exposed to buyer complaints.
Source: DSers on Shopify App Store · shop: Coco & Dee · Australia · 5 months using the app · 1★ · September 14, 2023 · View original review
The full review text is on this page — use the vetting checklist above before committing ad spend.
Real example: Printify merchant — “UK store, just doest work at all, even you choose UK providers. When I test to purchase a t-shirt, mug on checkout page, it just keep telling me "Your order can……” — what should sellers learn?
Failure mode: Orders were not processed or shipped on time, leaving the merchant exposed to buyer complaints.
Source: Printify on Shopify App Store · shop: Rolling Guitar · United Kingdom · 2 days using the app · 1★ · April 8, 2026 · View original review
The full review text is on this page — use the vetting checklist above before committing ad spend.
Does ETdropship fix every order fulfillment failures complaint merchants report about other apps?
Honestly, no agent can promise zero problems — international sourcing has real logistics, factory, and software risk.
What reviews show is a pattern: when order fulfillment failures issues appear, many apps offer slow support, unclear pricing, or no documented escalation.
ETdropship’s operational stance: Orders auto-sync from Shopify into procurement with status visible in the merchant dashboard — we target same-day processing on business days; holiday backlog is communicated proactively rather than silently cancelling.
We publish policies, sync orders through our Shopify app, and assign human account managers — judge us on the same public review standards we analyze here.
Author
Simon
Simon is a content strategist at ETdropship with extensive professional experience. He has been working in the industry for 13 years and possesses deep knowledge of the eCommerce sector and logistics systems. Passionate about his work, he creates practical and easy-to-understand content that helps sellers successfully run and grow their dropshipping businesses.
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