Merchants reviewing CJdropshipping, Printify, Wiio reported branding & custom packaging (avg 2.2★). Below are all 5 cases in this category — full review text and Shopify source link on each.
Merchants reviewing CJdropshipping, Printify, Wiio reported branding & custom packaging (avg 2.2★). Below are all 5 cases in this category — full review text and Shopify source link on each.
[#2092845] Printify · 1★ — Branding & custom packaging (“Terrible. We trusted this company to provide merchandise…”)
1★ merchant review (full text)
Terrible. We trusted this company to provide merchandise for our customers and they did not ship items on time and shipped the wrong items to multiple customers. We've refunded everyone on our end and Printify is not refunding us for their mistakes. I do NOT recommend this app if you care about how your brand looks to customers.
Source: Printify on Shopify App Store · shop: Safely · United States · 28 days using the app · 1★ · February 23, 2026 · View original review
What went wrong: The merchant lost time, money, or customer trust because the agent did not deliver on a core promise.
[#1571935] Wiio · 1★ — Branding & custom packaging (“Péssima experiência, agentes da WIIO entraram em contato…”)
1★ merchant review (full text)
Péssima experiência, agentes da WIIO entraram em contato comigo, eu fiz a integração da plataforma, e logo nos primeiros pedidos eles informaram que não conseguem atender devido ao peso dos itens. Para a minha operação não funcionou. Me deu prejuízo e perda de tempo
Source: Wiio on Shopify App Store · shop: popbox · Brazil · 2 days using the app · 1★ · October 21, 2024 · View original review
What went wrong: The merchant lost time, money, or customer trust because the agent did not deliver on a core promise.
[#753331] CJdropshipping · 3★ — Branding & custom packaging (“We have used CJ Dropshipping since January. We have adde…”)
3★ merchant review (full text)
We have used CJ Dropshipping since January. We have added products to our store and they just leave them as sold out without any warning... this service in my opinion is only for beginners to test out products, but not for scaling. Disputes take time, and you have to closely follow up on your orders if you want to see some movement. Just ok. Packaging is correct.
Source: CJdropshipping on Shopify App Store · shop: Holistik Bloom · Spain · 7 months using the app · 3★ · June 18, 2021 · View original review
What went wrong: The merchant lost time, money, or customer trust because the agent did not deliver on a core promise.
[#2106614] Printify · 3★ — Branding & custom packaging (“Needs more (name brand) products and cheaper prices. We…”)
3★ merchant review (full text)
Needs more (name brand) products and cheaper prices. We have to increase prices to afford top tier shirts and other garments.
Source: Printify on Shopify App Store · shop: AIRPIG APPAREL · United States · 3 months using the app · 3★ · March 4, 2026 · View original review
What went wrong: The merchant lost time, money, or customer trust because the agent did not deliver on a core promise.
[#1700489] Printify · 3★ — Branding & custom packaging (“I have been trying to build a clothing brand using Print…”)
3★ merchant review (full text)
I have been trying to build a clothing brand using Printify for about 4 years now. Here is what I can tell you...
Source: Printify on Shopify App Store · shop: Shooters Shoot · United States · Over 3 years using the app · 3★ · March 25, 2025 · View original review
What went wrong: The merchant lost time, money, or customer trust because the agent did not deliver on a core promise.
Frequently asked questions
What do merchants say about branding & custom packaging with dropshipping agents on Shopify?
Custom packaging, logo stickers, and branded inserts are available from early volume — not locked behind “enterprise only.
In our sample of 5 public reviews (≤3★, avg 2.2★) tagged “branding & custom packaging”, complaints appeared across apps including CJdropshipping, Printify, Wiio.
These are real merchant experiences published on the Shopify App Store — not marketing copy.
Questions to ask before you commit:
• Can I use neutral packing slips without supplier Chinese inserts?
• Are custom thank-you cards available without enterprise MOQ?
• Will invoices show my brand, not the agent name?
Real example: Printify merchant — “Terrible. We trusted this company to provide merchandise for our customers and they did not ship items on time and shipped the wrong items to multiple customers……” — what should sellers learn?
Failure mode: The merchant lost time, money, or customer trust because the agent did not deliver on a core promise.
Source: Printify on Shopify App Store · shop: Safely · United States · 28 days using the app · 1★ · February 23, 2026 · View original review
The full review text is on this page — use the vetting checklist above before committing ad spend.
Real example: Wiio merchant — “Péssima experiência, agentes da WIIO entraram em contato comigo, eu fiz a integração da plataforma, e logo nos primeiros pedidos eles informaram que não consegu……” — what should sellers learn?
Failure mode: The merchant lost time, money, or customer trust because the agent did not deliver on a core promise.
Source: Wiio on Shopify App Store · shop: popbox · Brazil · 2 days using the app · 1★ · October 21, 2024 · View original review
The full review text is on this page — use the vetting checklist above before committing ad spend.
Does ETdropship fix every branding & custom packaging complaint merchants report about other apps?
Honestly, no agent can promise zero problems — international sourcing has real logistics, factory, and software risk.
What reviews show is a pattern: when branding & custom packaging issues appear, many apps offer slow support, unclear pricing, or no documented escalation.
ETdropship’s operational stance: Custom packaging, logo stickers, and branded inserts are available from early volume — not locked behind “enterprise only.” We are upfront when a SKU cannot support full white-label yet.
We publish policies, sync orders through our Shopify app, and assign human account managers — judge us on the same public review standards we analyze here.
Author
Simon
Simon is a content strategist at ETdropship with extensive professional experience. He has been working in the industry for 13 years and possesses deep knowledge of the eCommerce sector and logistics systems. Passionate about his work, he creates practical and easy-to-understand content that helps sellers successfully run and grow their dropshipping businesses.
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